The Customer Success Manager develops long-term client relationships, provides insights based on performance data, and ensures project delivery to meet client needs.
Description
Requirements
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs.
This is a hybrid position with 3 days in our Hong Kong office and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients’ requests, liaising with the relevant teams at Global-e to ensure a quick and smooth process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Prepare periodic performance reports covering and analyzing client’s KPIs.
- Support client’s strategic, marketing, and operational decisions based on internal knowledge and best practices.
- Build and maintain strong, long-lasting client relationships.
Requirements
- Must be based in Hong Kong.
- Minimum 1 year of Customer Success Management experience.
- Minimum 1 year of eCommerce experience.
- Prior B2B experience in a software, logistics, or SaaS company preferred.
- BA/BS degree or equivalent, and/or MBA preferable.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time.
- Strong analytical skills.
- Business proficiency in Cantonese, Mandarin, and English (native proficiency in at least one; native Mandarin preferred).
- Excellent communication, presentation, and influencing skills across all levels of the organization, including executive and C-level.
- Strong listening, negotiation, and presentation skills.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Top Skills
Ecommerce
SaaS
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