Customer Success Manager – Electronic Trading (ET)

Job Title: Customer Success Manager – Electronic Trading

As a Customer Success Manager (CSM) for Electronic Trading, you will partner with our trading clients to ensure they maximize value from LSEG’s trading platforms, data, and workflow capabilities. You will act as a trusted advisor, driving product adoption, delivering meaningful outcomes, and influencing our product roadmap through actionable client insights.

Key Responsibilities

• 5+ years of client-facing experience in financial markets, trading platforms, market data, or electronic trading.
• Strong understanding of multi‑asset trading workflows (e.g., FX, Fixed Income, e‑trading connectivity).
• Working knowledge of APIs, trading system infrastructure, and workflow integration.
• Proven ability to interpret usage data and turn insights into action.
• Excellent communication, presentation, and stakeholder management skills.
• Collaborative mindset and customer‑centric approach.
• Industry certifications (FIA, AWS Cloud Practitioner, etc.) are an advantage.

• Customer Success Management
• Electronic Trading / Market Structure Knowledge
• Data-Driven Decision Making
• Relationship Building / Stakeholder Influence
• Product & Workflow Expertise
• Problem Solving & Continuous Improvement
• Cross-Functional Team Collaboration

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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