The Customer Service Executive ensures accurate processing of international orders, coordinates with various departments, manages customer inquiries, and maintains records.
Purpose of the Role
The Customer Service Executive plays a key operational role in ensuring accurate and timely execution of customer orders for international customers. This role supports smooth coordination across Sales, Logistics, Finance, and external partners to meet delivery commitments and maintain high service standards as Doodle Labs scales globally.
What You’ll Do- Process international quotations, sales orders, and invoices end-to-end, ensuring accuracy and timely acknowledgment
- Track and update payment status and coordinate with Finance on discrepancies
- Communicate delivery schedules, shipment updates, and revisions to international customers
- Support on-time delivery by coordinating with logistics partners and validating shipping documents
- Ensure customer-facing documents are accurate and compliant
- Process quotation and shipment rejects
- Handle customer inquiries and complaints and follow through to resolution
- Maintain accurate customer and order records
- Prepare and update operational reports
- Attend cross-functional meetings and perform additional assigned tasks
- Orders processed accurately and on time
- Clear communication across time zones
- Delivery commitments met or proactively managed
- Issues resolved efficiently and documented properly
- Strong written and verbal communication skills
- High attention to detail
- Ability to multitask and manage time effectively
- Solution-oriented mindset
- Team player
- Experience with international customers or shipments
- Familiarity with export documentation or Incoterms
- Experience using ERP systems
Top Skills
Erp Systems
Doodle Labs Singapore Office
Doodle Labs Singapore Office Office
601 MacPherson Road Grantral Complex, Suite 07-15 Singapore , Singapore, 368242
Similar Jobs at Doodle Labs
.png)
Aerospace • Hardware • Internet of Things • Robotics • Wearables • App development • Automation
Lead the design, development, and integration of AI-powered applications while ensuring code quality and collaborating across teams. Ideal for engineers focused on automation and secure application engineering.
Top Skills:
AWSAzureClaudeDartDockerFastapiFlutterGCPGithub ActionsGitlab CiKubernetesNext.JsOpenaiOpenapiPostgresPythonReactSqlalchemyTerraform
Aerospace • Hardware • Internet of Things • Robotics • Wearables • App development • Automation
The role involves developing OpenWrt firmware for wireless robotics, implementing features, debugging issues, creating tests, and collaborating with senior engineers.
Top Skills:
CDebugging ToolsGitLinuxOpenwrtPython
Aerospace • Hardware • Internet of Things • Robotics • Wearables • App development • Automation
Lead the development of OpenWrt-based firmware for wireless routers, overseeing the architecture, code packages, security, and compliance while mentoring engineers.
Top Skills:
CEmbedded LinuxGerritGitOpenwrtPython
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
