Customer Project Manager

Grow with us
The Customer Project Manager (CPM) is responsible for leading the end-to-end delivery of telecommunications projects, ensuring successful execution of customer commitments, contractual obligations, project milestones, and operational KPIs. The role serves as the primary interface between customers, vendors, contractors, and internal delivery teams, driving project performance, governance, and stakeholder engagement across network rollout, modernization, and operational projects.
The role ensures projects are delivered on schedule, within scope, budget, and quality standards, while aligning with customer commitments and Ericsson delivery frameworks.
Key Responsibilities

• Lead and manage telecom projects including MCMC, Enterprise Business (EB), BAU, NIC, Network Rollout, Migration, and Infrastructure projects.
• Own project delivery, ensuring achievement of monthly KPIs, project milestones, and customer targets.
• Manage project scope, schedule, risks, issues, budget, and resource allocation.
• Establish strong customer relationships and act as the primary point of contact for project governance.
• Drive vendor and contractor performance to ensure compliance with project requirements and delivery commitments.
• Lead project reviews, recovery plans, and escalation management for critical issues.
• Prepare and present project status reports, dashboards, and executive updates.
• Participate in customer governance forums, steering committee meetings, and operational reviews.
• Represent Ericsson in customer, regulatory, and stakeholder meetings including MCMC and state-level governance forums.
• Ensure compliance with contractual, safety, quality, and regulatory requirements.
• Coordinate cross-functional teams to deliver projects within agreed timelines and quality standards.

Join our Team
Key Competencies
Technical Competencies

• Knowledge of telecommunication network technologies (2G, 3G, 4G, 5G).
• Understanding of transport network technologies (IPRAN, DWDM, Microwave).
• Familiarity with telecom deployment environments and vendor equipment.

Project Management Skills

• Project planning and scheduling
• Risk and issue management
• Budget and resource management
• Governance and reporting

Business & Stakeholder Skills

• Strong stakeholder and customer management skills
• Effective communication and problem-solving ability
• Ability to manage multiple projects in a fast-paced environment

Key Requirements

• Bachelor's Degree in Engineering, Telecommunications, Project Management, or related discipline.
• Minimum 5-8 years of experience in telecommunications project delivery.
• Strong experience managing customers, vendors, and contractors.
• Knowledge of telecom network deployment, rollout, transmission, fiber, and infrastructure projects.
• Strong stakeholder management, negotiation, and leadership skills.
• PMP, PRINCE2, or equivalent certification is an advantage.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 785862