Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
As a Customer Project Manager (CPM), you will lead simple to complex projects across multiple functional groups and manage stakeholders' needs. Serving as the primary customer point of contact, you will exhibit proactivity, clear communication, and collaboration to deliver exceptional results. Your attention to details, ability to anticipate challenges and manage cross-functional stakeholders will ensure seamless project execution with minimal downtime and on- time delivery.
Key Focus Areas & Responsibilities
1. Proactive Project Planning & Delivery
Collaborative Planning: Work with Operations, Field Engineering, IT, Account Managers, and Service Fulfilment teams to create clear project plans.
Results-Driven Execution: Lead end-to-end delivery of multi-site, cross-functional customer migration of live interconnections and deployment of services in the agreed-upon timeframe and according to customer expectations. and business-day response metric on customer communications.
Resource Accountability: Develop and track resources, manage plan changes, and address internal stakeholder concerns or support issues with leadership support.
2. Stakeholder Engagement & Communication
Relationship Building: Foster strong connections with regional/global stakeholders, including the Operations Team, Customer Success Managers (as needed), by anticipating needs and seeking feedback.
Clear Communication: Deliver articulate, audience-tailored messages using consistent tools/templates, requiring minimal revisions, and agree on communication cadences.
Customer Advocacy: Communicate detailed project plans and milestones to customers, resolving issues independently to ensure satisfaction while leveraging Equinix product/process knowledge.
3. Risk Mitigation & Issue Resolution
Risk Anticipation: Identify risks early, assess their impact based on project complexity, and implement proactive mitigation plans to minimize disruptions, especially during Live Interconnection changes.
Proactive Problem-Solving: Escalate only complex stakeholder or executive-level issues, holding internal teams accountable for commitments to maintain project momentum.
Qualifications
Experience: 5+ years in customer-facing project management within Data Center or Telecommunications industries.
Education: Diploma or Bachelor’s Degree preferred.
Certifications: PMP or Prince2 Practitioner preferred.
Technical Skills: Proficiency in Smartsheet, SharePoint (UI & Knowledge Base management); Siebel experience desirable.
Language: Bilingual in Mandarin and/or Japanese preferred.
Attributes: Self-starter, independent, team player, proactive, articulate communicator.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
