Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As a CX developer, the candidate will focus on designing, developing and optimizing the business process, which enhances customer interaction with a company’s products or services.
They focus on improving users’ journey and ensure seamless experience between different platforms which supports customer engagement.
Responsibilities
Gather and Understand Business Requirements.
Collaborate with client and Internal Team to analyze business requirements.
Ensure accountability of Solutions.
Developed Customer Requirements Documents.
Developed Functional and Technical Design Documents
Developed Test Plan base on the Design Documents
Developed Implementation Plan of the Design Documents
Develop, test, deploy and optimize CX solutions which improve customer integration, including RPA, Omni-Channel Contact Center, and integration using Automation and AI-Driven Tools.
Work on Projects, Sprint and Change Request basing on the Stakeholder’s requirement
Developed Built Document and Standard Operating Procedures Documents to handover to Operation Team.
Requirements
Familiar and able to work with different Project methodology – Waterfall, Agile, Hybrid.
Familiar with Software Development
Familiar with CX products such as RPA, Contact Center Products, Session Border Controller.
Fast Learner on Products.
Understand and able to integrate with API.
Familar with JSON, REST, JAVA, JavaScript, ASP.NET.
Open Minded Mindset.
Able to Adapt to the VUCA environment.
Understanding of Source Code Management.
Good Communication skill to be able to gather information and demonstrate solutions to Stakeholder.
Able to translate business needs into technical solutions.
Good Analytic and troubleshooting skill.
Able to work in extended hours.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
