Customer Experience Account Support Management - Graduate

Customer Experience Account Support Management - Graduate

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

   

At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.

That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.

What you’ll do:

Depending on the specific business need of the Support Services organization and its’ sub-entities, the Customer Experience Account Support Management Graduate would be responsible for one of the following streamlines:

• Oversee the onboarding & regular post-sales operation of CompleteCare and GreenLake customers under HPE Services portfolio;

• Ensure the successful delivery of contracted proactive and support related services in a B2B environment;

• Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s);

• Lead service improvement whenever applicable related to account assigned to ensure account objectives scope, time, budget and quality expectations;

• Contribute by achieving internal & customer organizations’ KPIs, value-based outcomes to drive high customer success  

Some of your key responsibilities will include:

• Support one or more assigned customer account with a clear defined Account Support Plan

• Drive with rigor & diligence by engaging internal and customer stakeholders to ensure expected deliverables & outcomes are followed and delivered on time

• Conduct Operational Reviews and is responsible for the implementation of planned activities

• Follow up with customer(s) on an ongoing and regular basis on all aspects of service support

• Communicate with strong soft & interpersonal to relate & manage Customers and stakeholders

• Gives visibility of the proactive and reactive activities carried out

• Supports the customer in problem/escalation management

• Propose and execute corrective/ preventive actions aiming operation & customer experience improvement; designs, automates & deliver statistics and reports as per process requirements and customer needs

• Learn whenever trainings are provided, apply strong subject-matter expertise, technology, AI, automation-related along analytical skills to seek better to improve service to the Customer

What you’ll need:

• Bachelor or Master’s degree in Business or relevant completed in the last year. We encourage any field of study to apply!

• Excellent interpersonal, communication and presentation skills

• Customer relationship building skills

• Self-motivated with a Team Player spirit

• Structured work approach

• Solution oriented with Problem Solving mindset

• Proactive and able to work under pressure

• Ability to operate effectively within a virtual (cross-cultural) team

What we’d prefer you bring:

• Excellent command of MS Office products including CoPilot, Word, Excel, PowerPoint, SharePoint, Visio

• Understanding of latest IT and Technology trends e.g. Cloud, Virtualisation, AI, Automation

• Knowledge and related experience Customer Success management, ITIL process knowledge is an advantage

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#singapore#grads

Job:

Services

Job Level:

Entry

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.