Customer Engineer, Manager

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

• Own equipment performance, availability, uptime, and reliability metrics across assigned toolsets.
• Drive root cause analysis (RCA) for equipment failures, recurring defects and implementing effective corrective and preventive actions.
• Develop and optimize preventive and predictive maintenance strategies to minimize downtime and improve tool performance.
• Partner with spare parts, logistics, and support organizations to maintain equipment readiness and maximize equipment availability.
• Utilize SPC, equipment health monitoring, and data analytics to proactively identify risks and drive continuous improvement.
   

• Collaborate with process engineering teams to understand process requirements and translate them into equipment solutions.
• Troubleshoot equipment-driven process excursions, chamber matching issues, particle performance challenges, and yield-impacting events.
• Support process qualifications, engineering evaluations, hardware upgrades, and productivity improvement projects.
• Act as the technical escalation point for complex equipment issues and drive timely resolution with internal and customer stakeholders.
   

• Lead, mentor, and develop a team of equipment engineers and technicians, fostering a strong culture of accountability, safety, and technical excellence.
• Manage technician performance, capabilities, shift coverage, training plans, and workforce development.
   

• Drive initiatives focused on productivity improvement, cost reduction, and operational efficiency.
• Champion 6S, EHS compliance, and best practices across equipment maintenance and service operations.
• Monitor and report key KPIs including uptime, MTBF, MTTR, PM compliance, response time, and customer satisfaction metrics.
   

• Bachelor's degree in Engineering.
• Minimum 8 years of semiconductor equipment experience with either team lead or technician supervision.
• Strong technical expertise in one or more of the following areas:
  • Dry Etch
  • CVD
  • PVD (Sputter Deposition)
• Proven experience in equipment installation, qualification, troubleshooting, maintenance, and reliability engineering.
• Strong understanding of semiconductor manufacturing processes and high-volume fab operations.
• Experience leading teams of engineers and technicians, including workforce planning, coaching, performance management, and skill development.
• Proficiency in RCA methodologies, SPC, FMEA, and data-driven problem-solving techniques.
• Strong communication and stakeholder management skills with the ability to work effectively with all the operation stakeholders.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.