Customer Development Manager, E-Commerce

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Role Overview & Primary Accountabilities:

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

We are looking for a dynamic and results-driven Customer Development Manager (E-Commerce) to join our team in Singapore. This role is responsible for managing and growing key e-commerce accounts, driving online sales, and optimizing brand presence on major e-commerce platforms. The ideal candidate will have strong account management skills, a deep understanding of e-commerce strategies, and the ability to drive revenue growth.

Account Management & Business Development

• Develop and maintain strong relationships with key e-commerce platforms

• Drive business growth through effective negotiation, promotional planning, and category management.

• Identify new opportunities to expand market share and optimize sales performance.

Sales & Performance Optimization
• Develop and execute account-specific strategies to achieve sales targets and business objectives.
• Monitor and analyze sales performance, consumer trends, and competitor activities to drive data-driven decision-making.
• Work closely with cross-functional teams (marketing, supply chain, and finance) to ensure seamless execution of e-commerce initiatives.
Campaign & Promotion Management
• Plan and execute promotional campaigns in collaboration with e-commerce partners.
• Optimize product listings, pricing strategies, and digital marketing efforts to maximize conversion rates.
• Analyze the effectiveness of campaigns and implement improvements for future activations.
Inventory & Supply Chain Coordination
• Work with internal teams to ensure accurate forecasting and timely replenishment of inventory.
• Monitor stock levels and resolve potential supply chain issues to prevent stockouts or overstock situations.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

• 1-3 years of Ecommerce experience will be an added advantage.

• Strong knowledge of e-commerce platforms, online marketplace dynamics, and digital marketing strategies.

• Proven track record in driving e-commerce sales and managing high-value accounts.

• Excellent communication, negotiation, and relationship management skills.

• Strong analytical skills (strong experience with Excel analysis necessary.

• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly

• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs

• Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders.

Location: Singapore/Malaysia