Customer Business Director

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do

The Power & Controls Customer Business Director (CBD) is a strategic role responsible for building strong relationships with key personnel at all levels within assigned customer base and to develop an understanding of key stakeholders at Collins Aerospace. The CBD must demonstrate strong knowledge of Collins Aerospace’s Power & Controls strategic business unit products and service offerings, together with an understanding of customer specific requirements, market and business plan/strategy to prospect, develop and grow existing business portfolio.  

Responsible for the Commercial Aftermarket sales customer interface for Collins Aerospace Power & Controls, the CBD works closely with the Customer Excellence & Strategy (CES) Account Executive team, Airline Support Managers (ASM),and Field Service Managers (FSM) to maintain enterprise level coordination. In collaboration, the CBD develop new business opportunities to support growth, ensure high service levels, manage risk, and overall customer satisfaction

What You Will Learn

Customer Management

• Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives for Collins Aerospace Power & Controls.
• Own the Commercial Aftermarket sales customer interface for Collins Aerospace Power & Controls, working closely with the Customer Excellence & Strategy (CES) Account Executive team to maintain enterprise level coordination.
• Coordinate with Collins Aerospace Power & Controls Airline Support Managers (ASM) and Field Service Managers (FSM) to develop new business opportunities and raise any known technical issues with ASM and FSM and follow progress.
• Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management.
• Support maintaining Executive briefing documents and strategy documents for assigned customers as needed.

New Business Growth

• Know the customer’s organization, culture, structure, key decision makers and the customer decision making process and be responsible for overall Collins Aerospace Power & Controls sales interactions at customer base.
• Specific activities include securing long-term Spare Parts or Component MRO agreements, Provisioning sales and Modification & Upgrade program sales.
• CBD will have significant interactions with senior level personnel at Collins Aerospace’s customers for both existing and future programs and together with the CES Account Executive team, will manage customer commercial relationships on behalf of Power & Controls to support growth, ensure high service levels and overall customer satisfaction.

Qualifications You Must Have

• A university degree or above and a minimum of 10 years of relevant work experience, or an advanced degree in a related field with a minimum of 7 years of relevant experience.
• Requires prior aerospace industry experience and relevant experience in aftermarket sales, business development, customer program management, or sales, with CRM experience preferred.

Qualifications We Prefer

• MBA degree in sales, marketing or finance is preferred

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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