Lead Azure Customer Success strategy for enterprise customers across ASEAN; drive AI transformation, technical strategy, cross-team orchestration, and customer adoption. Advocate customer needs to product and engineering teams, ensure operational readiness, and scale solutions to deliver measurable business outcomes.
Overview
Responsibilities
Qualifications
Step into a role where your ideas spark innovation and your impact is felt every day.
As the CTO - Enterprise CSA within the Customer Success Organization Azure team, you will be at the forefront of driving foundational culture, values, and growth mindset across the team. You will apply customer obsession by learning from customers, seeking diverse perspectives, and working together to make a difference. Your leadership will sustain a culture that values respect, integrity, and accountability, ensuring interactions are guided by these principles to achieve personal and collective impact. You'll lead the team to realize customer value faster, earn and scale customer trust, and spearhead AI transformation with measurable outcomes.
You will anchor decision-making and interactions in measurable customer value, collaborate with teams and partners to deliver a connected experience, and communicate effectively while meeting customer expectations. Using a Frontier Mindset, you will scale impact through an AI-first and future-ready approach, adopting new ways of working and focusing on meaningful business outcomes to improve customer success. Your role is critical in ensuring the right people with the right skills show up at the right moments, executing with excellence, and scaling what works.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Deliver solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare highly complex and impactful customers for operational readiness and achievement of their business goals and targets.Proactively identify, anticipate, and set the foundation with customers for new cross-solution opportunities for consumption, usage, and unified expansion at scale, driving AI innovation and empowering cloud success.Orchestrate, collaborate, and influence across Microsoft and customer or partner teams through on-strategy delivery, achieving customer or partner objectives and increasing satisfaction.Act as an advocate for the customer, sharing strategic and technical feedback with Engineering and Product Offerings teams to influence new or improved solutions and drive actionable insights.Influence and drive technical strategy, fostering relationships with customer C-suite decision makers, and guiding organizations through their adoption and use of Microsoft’s strategy-aligned solutions.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Azure Master Architect is highly preferred.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 10+ years experience working in a customer-facing role (e.g., internal and/or external).
- 10+ years experience leading technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Singapore, Singapore, SGP Office
182 Cecil ST, #13-01, Singapore, Singapore, 069547
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