Want to join our rocketship? We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers need to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to Multiplier
What's the opportunity?
Our Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for those who truly love supporting customers and see themselves in a customer-facing role long term
What you'll do:
- Work closely with our customers and your internal cross-functional teams to ensure the best customer experience is delivered continuously
- Ensure the customers are successfully onboarded to Multiplier in accordance with their success goals
- Monitor and communicate our product/ services adoption metrics to provide customers with insight and drive their engagement
- Communicate timely and effectively with our customers across all available channels to reactively and proactively resolve issues
- Provide customer feedback by highlighting common and upcoming market requirements and identifying common trends and needs
- Prevent churn by improving customer health, driving satisfaction and delivering value that matters
You’ll be successful if you:
- love working with customers and demonstrate customer-centric behaviours like the ability to solve problems and build storing relationships
- can explain complex topics in easy and concise language, and have excellent communication and writing skills
- like working collaboratively, are able to prioritise and perform well under pressure
- have at least 2 years of experience working in customer success/service; a background in HR and/or SaaS is a plus!
- have a positive attitude and love learning, are self-motivated, resilient and adapt easily to change in our high-growth start-up environment
Benefits:
� Working with an energetic & diverse team
� Full-ownership over functional area
� Work in a product-driven & customer obsessed environment
� Ability to work fully remotely 🏖
More about us
Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes - all from one software system. It’s a game changer!
We’re on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We’re backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team.
Equal employment opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes.
We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
