The Credit Control Executive is responsible for managing collections on outstanding debts, resolving discrepancies, preparing updates, and improving processes while maintaining strong relationships with stakeholders.
Responsibilities:
- Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
- Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
- Prepare reminder letters or appointment letters (if necessary)
- Prepare and perform/ allocate premium payment updates
- Prepare monthly/quarterly updates and analysis on outstanding cases
- Monitor all accounts for possible bad debt write off
- Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
- Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
- Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
- Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
- Perform statement reconciliation in a timely manner
- Achieve productivity, efficiency and quality in recovery work done
- Performs update of standard operations procedures
- Collaborate with Business Owners and IT on systems enhancements/ projects
- Initiate process improvement initiative, supports and participates in system enhancements and testing
- Provide assistance to the Superior/ team lead and support the operational business as required.
Requirements
- Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
- Good Analytic skill
- Preferably knowledge in PowerBI, Power Query, coding skillset
- Good knowledge in Ms Excel
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, enjoy collaborating with others and a team player
Top Skills
Excel
Power Query
Power BI
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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