Join Thredd as our Credit & Billing Specialist in our Singapore office. As a core member of the Finance team, you will be responsible for managing the end-to-end billing cycle, monitoring client credit, and ensuring timely collections—directly supporting cash flow and the financial health of the business. Your expertise in resolving account issues and collaborating with sales teams will help drive process improvements and deliver a seamless customer experience.
You’ll be fluent in both Mandarin and English, and your proactive approach to process enhancement will support our growth and help maintain our reputation for exceptional client service. Your contributions will ensure our operations run smoothly, our clients remain satisfied, and our financial targets are consistently met.
What you’ll do
- Take ownership of the entire billing cycle—from generating invoices to ensuring prompt collections—keeping our financial operations running smoothly.
- Proactively monitor client credit, conduct thorough credit checks, and drive timely collections to support healthy cash flow.
- Partner with sales teams to quickly resolve account and billing issues, ensuring a seamless experience for our clients.
- Build and nurture strong client relationships, making sure contractual obligations are always clear and respected.
- Respond to client queries and disputes with speed and accuracy, delivering outstanding service at every interaction.
- Contribute to the preparation and delivery of both internal and external reports, providing stakeholders with clear, actionable insights.
- Play a key role in month-end processes, where your attention to detail and commitment to accuracy will make a real impact.
- Ensure contract pricing is reflected correctly in all billing and support timely, accurate account reconciliations.
- Continuously seek out and implement process improvements, enhancing workflow efficiency and elevating customer satisfaction.
- Apply strong situational awareness of company goals and stakeholder needs to guide your approach and drive results.
What you'll need
- Diploma or degree in Accounting/Finance/Business Administration/Economics or related fields
- Business-level proficiency in both English and Mandarin (spoken and written), with strong communication skills.
- Relevant experience in billing, credit control, accounts receivable, or a similar finance role.
- Intermediate Excel skills (including VLOOKUP and pivot tables) and familiarity with financial reporting tools; experience with ERP or electronic billing systems is a plus.
- Exposure to finance or CRM platforms such as NetSuite SuiteBilling or Salesforce is an advantage.
- Solid understanding of credit control processes, including credit checks, account monitoring, collections, and account reconciliations.
- Proven ability to investigate discrepancies, process adjustments, and ensure accurate account management.
- Demonstrated experience in process improvement or workflow optimisation.
- Quick learner who adapts well to change and thrives in a dynamic, fast-paced environment.
- Highly organised, able to manage multiple priorities and deadlines independently.
- Strong team player who collaborates effectively with sales teams and provides excellent customer service, handling queries and disputes professionally.
About usThredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.
Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.
Other
This role is a hybrid role with 50% of the time in the Singapore office.
Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.
Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.
