Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.What you will have an opportunity to do:
The Corporate Public Relations Manager serves as a dedicated public relations resource for select hotels within Pyramid Global Hospitality's independent collection, Benchmark Resorts & Hotels. Acting as an extension of the assigned property's marketing team, the role provides hands-on communications support, including media relations, story development, press materials, influencer engagement, and property-specific earned media initiatives.
In addition to supporting assigned hotels, the role is an instrumental part of Benchmark's broader portfolio communications efforts. Partnering with the corporate director of public relations and Pyramid’s external PR agency partner(s), the corporate public relations manager drives the execution of portfolio campaigns.
The ideal candidate is a creative, proactive, and self-motivated communications professional with the experience and judgment to operate independently in a remote environment. A strong storyteller, relationship builder, and project manager, this individual must be skilled at fostering internal and external relationships, uncovering opportunities, and earning the trust of property and corporate stakeholders. The successful candidate will possess a solid understanding of what drives media coverage and be capable of evaluating story angles, communications opportunities, and agency recommendations through both a strategic and business lens. They must be resourceful, collaborative, and comfortable managing multiple priorities while driving results across a diverse hospitality portfolio.
Lead direct day-to-day support for select resorts and hotels in Pyramid’s independent collection, Benchmark Resorts & Hotels, as assigned. This includes local, regional, and national media relations, influencer/content creator relations, creative program ideation, reporting, writing PR materials as needed, and collaborating with the field marketing team and on-property teams for execution.
- Maintain consistent and well-balanced communication with assigned hotels, becoming engaged and integrated as an active participant and valued collaborator of each property.
- Proactively identify newsworthy stories, trends, partnerships, milestones, and thought leadership opportunities across assigned properties. Present creative PR-first concepts to create press-worthy storylines for each assigned hotel.
- Conduct proactive media outreach and respond to reactive press requests, as needed, to drive favorable coverage of the assigned hotels.
- Develop and/or update property press kits as needed. Ensure each assigned property is equipped with relevant materials, including fact sheets, executive bios, visual assets, etc.
- Collaborate with the corporate director of public relations to develop and implement PR policies and procedures to ensure thorough communication between the properties and the media.
- Collaborate with the corporate director of public relations to identify and recommend best practices for reporting results and impact.
- Coordinate media and content creator visits, partnering with property stakeholders, destination representatives, and others to ensure well-planned and smooth execution.
- Support issues management and crisis communications efforts as needed through research, message development, and media response coordination.
Execute integrated PR campaigns to increase awareness of Benchmark Resorts & Hotels in collaboration with the corporate director of public relations, the vice president of marketing, corporate marketing manager, and Pyramid’s external PR agency partner. This includes coordinating with properties across Benchmark’s diverse portfolio and various departments across the enterprise organization.
- Serve as a liaison between corporate stakeholders, agency partners, and participating properties to ensure campaigns are executed efficiently and consistently across the portfolio.
- Partner with the external PR agency and corporate director of public relations to identify, develop, and advance portfolio-wide story opportunities that elevate Benchmark Resorts & Hotels.
- Develop and edit communications materials as needed, including press releases, campaign messaging, fact sheets, FAQs, award submissions, and supporting assets for portfolio-level initiatives.
- Monitor campaign performance and media coverage, compiling reports and insights to evaluate effectiveness and identify future opportunities.
- Manage organization and maintenance of Benchmark Resorts & Hotels public relations resources, including reporting, media lists, asset libraries, property information, coverage trackers, editorial calendars, and campaign materials.
- Maintain current knowledge of property updates, openings, renovations, awards, partnerships, and notable milestones to proactively identify opportunities across the collection.
- Lead editorial-style content development for the Benchmark Resorts & Hotels blog, including story ideation, tracking writer commissions, reviewing content, and writer payments. Collaborate with the corporate marketing manager to ensure alignment with portfolio campaigns, where appropriate.
- As needed, provide support to the corporate director of public relations for Pyramid Global Hospitality’s corporate communications program. This includes collaborating on internal reporting and building internal systems and resources to support the broader public relations function.
What are we looking for?
- Bachelor's degree in public relations, communications, journalism, marketing, or a related field preferred.
- 5+ years of communications and public relations experience in a relevant field (previous hospitality experience a plus).
- Excellent written and oral communication skills.
- Creative thinker with an entrepreneurial mindset and a demonstrated ability to generate compelling story ideas and communications opportunities.
- Demonstrated ability to manage multiple projects simultaneously while exercising sound judgment, prioritization, and attention to detail.
- Media relations experience, including story development, pitching, and facilitating media requests.
- Knowledge of influencer/content creator best practices and experience executing campaigns.
- Ability to work under pressure and meet deadlines.
- Outgoing and self-motivated individual.
- Ability to work productively in a remote environment.
- Strong home internet connection.
- Attendance on daily virtual meetings.
- Some travel required. Less than 25%.
Compensation:
$90,000-
$100,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
