Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.
A member of BEUMER Group, located in Singapore BEUMER Group Singapore Pte. Ltd. is strategically located at the Singapore Changi International Airport, one of the busiest airports in the world. We have more than 200 employees working in our various business segments such as Airport systems, Logistics and Customer Support.
Job DescriptionThe Continuous Improvement Manager in the Customer Support Division is responsible to lead and develop the newly formed Continuous Improvement Team (CIT), comprising engineers, with the dual mandate of driving operational excellence and building a succession pipeline for the existing Operations & Maintenance (O&M) team at Changi Airport. This role is critical in ensuring long-term sustainability, knowledge transfer, and innovation in support operations. This position reports Senior Manager – Customer Support.
Team Development & Succession Planning
- Recruit, onboard, and mentor a team of six engineers: Operations Engineer, Maintenance Engineer, PLC Engineer, Network Engineer, and Data Analyst/QA.
- Design and implement a structured development program to prepare the CIT team for future O&M leadership roles.
- Facilitate cross-training and job shadowing with the current O&M team to ensure seamless knowledge transfer.
Operational Excellence & Innovation
- Lead continuous improvement initiatives focused on system uptime, process efficiency, and service quality.
- Apply Lean, Six Sigma, and root cause analysis methodologies to identify and resolve operational bottlenecks.
- Drive automation and digital transformation projects to modernize support workflows.
- Ensure SOPs reflect current practices and are always up to date
Strategic Alignment & Stakeholder Engagement
- Align CIT objectives with BEUMER Group’s lifecycle support strategy and customer SLAs.
- Collaborate with internal stakeholders (engineering, IT, operations) and external partners (Changi Airport Group) to ensure alignment and transparency.
- Represent the CIT in strategic planning and performance review meetings.
Performance Monitoring & Reporting
- Define KPIs for team performance, project impact, and readiness for succession.
- Develop dashboards and reports to track progress and present insights and improvement opportunities to senior leadership.
- Bachelor's degree in mechanical, electrical Engineering, operations or related discipline
- Minimum 7 years of experience in operations, maintenance, or continuous improvement roles.
- Minimum 3 years proven experience in team leadership and talent development.
- Lean Six Sigma certification (Green Belt or higher) preferred.
- Familiarity with airport systems, PLCs, networks, predictive maintenance and data analytics tools is a strong advantage.
- Excellent communicator, able to communicate and present to internal and external stakeholders
- Knowledge in MS Office, MS Project, MS Visio
Functional skills:
- Technical Proficiency: Strong understanding of operations and maintenance processes and customer support systems.
- Leadership: Ability to lead, motivate, and manage a diverse team effectively.
- Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
- Communication: Excellent verbal and written communication skills to interact with team members and other departments, including the customer and airport stakeholders.
- Project Management: Ability to manage multiple projects simultaneously, ensuring timely and efficient completion.
- Attention to Detail: Keen eye for detail to ensure high standards of maintenance and operational efficiency.
- Customer Focus: Strong commitment to delivering high-quality customer service and satisfaction.
- Strategic and systems thinking
- Change management
Soft skills:
- Communication and interpersonal skills (3-experienced)
- Problem-solving and decision-making (3-experienced)
- Conflict resolution (3-experienced)
- Adaptability and flexibility (3-experienced)
- Time Management
Contact:
Nellie Sze Ling Neo
Senior Manager - People & Culture
Tel.: +65 9239 1151
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