Constituency Management Executive, Marine Parade CO

[What the role is]

[What you will be working on]

• Frontline Customer Service & Outreach - Attend to public enquiries on CC activities, courses, and events; promote the Community Portal mobile application, CC membership, and programmes; support national initiatives such as CDC Vouchers; and maintain a welcoming, well-organised service environment that meets PA's service standards.

• Community Volunteer & Neighbourhood Kakis Engagement - Share volunteering and Neighbourhood Kakis micro-job opportunities with residents; recruit suitable Community Volunteers (CVs) and Grassroots Leaders (GRLs) through frontline services; process volunteer registrations; and facilitate the appointment and re-appointment of GRO members to sustain an active and diverse volunteer pool.

• GRO & Daily Administrative Support - Prepare and dispatch minutes of meetings for the CO and GROs; liaise with Grassroots Leaders on meeting attendance and follow-up actions; and administer Whole-of-Government (WOG) schemes such as the Edusave Merit Bursary (EMB) and Scholarship processes, including data entry, notification letters, and voucher sorting.

• Course & Programme Administration - Assist in reviewing the relevance of CC courses; ensure letters of agreement are signed prior to course commencement; collect course payments promptly; and support the promotion of courses through digital platforms including onePA.

• Finance & Cash Management - Ensure daily settlement is completed; maintain accurate cash collection worksheets endorsed by the duty manager; and bank in all cash collections within seven working days in accordance with PA's financial procedures.

• Data & Records Management - Compile statistics for management reporting; maintain and update the customer database; manage e-filing; and ensure confidential documents are stored securely.

• Digital Transformation & Process Improvement - Adopt redesigned workflows and digital tools introduced under PA's Community 2030 transformation agenda; provide ground-level feedback on new processes to support continuous improvement; and encourage residents and volunteers to use PA's digital platforms and services.

• Functional Coordination & CO Support - Take on a designated functional coordinator role in Finance, Operations, or IT as assessed by supervisors; and assist the Deputy Constituency Director and Constituency Director in organising community outreach activities, PA projects, and PA Headquarters-assigned initiatives.

[What we are looking for]

·       Experience - Experience in marketing, sales, customer service, or accounts management would be advantageous.

·       Skills - Strong interpersonal and communication skills; ability to work with residents from diverse backgrounds; basic proficiency in Microsoft Office and digital platforms such as onePA; attention to detail for administrative and financial tasks; adaptability and openness to adopting new digital tools and workflows; and a service-oriented mindset aligned with PA's community mission.