Computer Operator
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 2 years
Job Mode: Full-time
Work Mode: On-site
Key responsibilities:
- Monitor application job flows scheduled by job scheduling software (e.g. Control-M) and react to exceptions in accordance with Standard Operating Procedures
- Perform job submission, backup, recovery, and service restarts in accordance with SOP or approved requests
- Perform first-level application, system and batch problem determination and escalation to appropriate teams in accordance with Standard Operating Procedures
- Manage IT-related incidents
- Maintain issue logs for incidents and problems for all software, hardware, and applications
Key Skills:
- A good knowledge and/or hands-on experience in working with different operating systems (AS400, Mainframe and Unix/Linux)
- Control-M tool-based job execution and monitoring skills
- Create, assign incident tickets to various support teams (e.g. using Remedy tool
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
