Monitor and manage IT systems, handle incidents, perform job submissions and report distributions following Standard Operating Procedures.
- Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
- Perform reports printing and distribution
- Manage IT-related incidents and problems reported via phone call or e-mail from client staff
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
- Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
- Good experience in relevant work area
- Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
- Proficient in using MS Office Suite of products
- Proficiency in Excel macros, pivot tables and charting are a plus.
Top Skills
As400
Excel Macros
Mainframe
Ms Office Suite
Pivot Tables
Unix/Linux
Windows
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
