Conducts daily electronic communications surveillance across email, chat, text, and messaging channels. Reviews and triages alerts, identifies compliance and conduct risks, documents cases, gathers evidence, drafts summaries, and escalates complex issues. Uses AI-assisted tools and workflow automation to improve accuracy and efficiency, supports lexicon and model tuning, meets volume and quality targets, and develops expertise in crypto regulations, market conduct, and compliance technologies.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity What You’ll Be Doing What We Look For In You Nice to HavesPerks & Benefits
The Compliance Analyst conducts day-to-day monitoring, triage, and execution of electronic communications surveillance across email, chat, messaging platforms, and digital communication channels. Working within established procedures and SLAs, this role executes high-volume alert processing, identifies potential risk indicators, and escalates non-standard cases. This role reports to the Director of Anti-Bribery, Corruption & Conduct and supports the team by leveraging AI-assisted tools and ensuring high precision in daily surveillance operations.
Operational Surveillance & Risk Detection
- Execute Primary Triage: Perform daily review and triage of e-communications alerts across email, chat, text, and messaging channels within target SLA timelines.
- Identify Risk Indicators: Apply foundational compliance and regulatory guidelines to detect potential policy breaches, misconduct, or operational risk indicators.
- Maintain Audit-Ready Records: Execute precise data entry and case logging to ensure complete, compliant documentation for audit trails.
Case Processing & Escalation
- Gather Case Context: Conduct initial background gathering and evidence collection on flagged communications to support case evaluations.
- Draft Clear Case Notes: Prepare structured, fact-based summaries outlining key findings for non-standard alerts requiring upper-level review.
- Escalate Complex Issues: Promptly escalate ambiguous, high-risk, or complex matters to senior analysts and leadership.
Operational Efficiency, AI & Continuous Improvement
- Meet Volume & Quality Targets: Consistently hit daily output targets (KPIs) while maintaining strong precision in case evaluations.
- AI Tooling & Automation: Utilize AI-assisted surveillance platforms, prompt engineering, and automated workflow enhancements to streamline alert review and triage quality.
- Support Lexicon & Model Tuning: Identify recurring false positives and operational bottlenecks, providing feedback to help refine alert parameters and ML/AI model accuracy
- Drive Process Enhancement: Bring strong intellectual curiosity and a proactive mindset to continuously challenge existing surveillance workflows, proposing innovative ways to improve operational efficiency.
- Expand Domain Knowledge: Actively participate in ongoing training to build technical expertise across crypto regulations, market conduct rules, and emerging compliance technologies.
- Mandarin Language Proficiency: Fluent in Mandarin (written and spoken) to support regional, cross-border, and multi-lingual e-communications surveillance across global team channels.
- AI & Technical Aptitude: Hands-on experience working with AI-driven compliance tools, large language models (LLMs), or automated workflow tools to enhance daily analytical tasks.
- Mindset & Drive: Strong curiosity and an inherent drive to continuously refine processes, automate repetitive tasks, and elevate overall team performance.
- Analytical Skills: Strong attention to detail with the ability to synthesize unstructured text data, spot nuances, and present concise findings.
- Education / Experience: BA/BS in Finance, Law, Business Administration, or a related field (or equivalent practical experience).
- Prior exposure to specialized e-communications surveillance software (e.g., Smarsh, Behavox, Relativity) or lexicon/keyword monitoring tools.
- Understanding of market abuse indicators, insider trading, or conduct risk concepts within financial services or digital assets.
- Background in crypto, digital assets, Web3, or multi-lingual operational support.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
OKX Singapore, Singapore, SGP Office
Singapore, Singapore
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