Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Competency & Customer Training Specialist plays a dual role in strengthening internal technical capabilities within the Asia Pacific Life Cycle Services (LCS) organization while also driving the growth of Rockwell Automation’s customer training business in the region.
This role is approximately 50% internal competency development and 50% customer training business expansion, focusing on high‑quality training delivery, customer engagement, and commercial growth initiatives.
The position works closely with the Global Rockwell Automation University (RAU) team, regional LCS leaders, Sales, Channels, and Marketing to ensure our training programs deliver strong technical readiness and create customer value.
Your Responsibilities:
Internal Training & Competency Development
Deliver technical training courses for employees if required.
Coordinate with the Global RAU team on regional training calendars, schedules, and standardized AP program delivery.
Support delivery of talent programs such as YTDP; EIT; JIT programs.
Customer Training Business Growth
Drive commercial growth of customer training offerings (public classes, customized programs, blended learning, certifications).
Engage with Sales, Channels, and Marketing to position RA training within customer accounts and lifecycle service proposals.
Conduct customer training needs assessments and propose learning pathways aligned with RA technologies.
Support annual customer training revenue targets through enrollment growth and execution excellence.
Plan and execute training-related marketing campaigns, roadshows, webinars, and customer events.
Enhance customer experience through high‑quality delivery, feedback collection, and follow‑ups.
Analyze training demand, customer insights, and utilization trends to optimize schedules and regional offerings.
Collaborate with Marketing to improve training communications, web listings, and promotional assets.
Contribute to pricing, promotions, and commercial models to increase customer adoption.
Drive expansion of training portfolio, including development of new courses and digital learning solutions.
Organize resources for technical/soft‑skill/functional training delivery.
Support Learning Culture initiatives in AP including PLAN–TRAIN–MEASURE processes and Power BI reporting.
Collaborate with LCS leaders on learning progress and competency improvement activities.
Manage administration and maintenance of the training assets across AP except EIT specific training assets
Support continuous improvements, productivity projects, and new training initiatives.
Provide inputs for curriculum updates and new content development.
Partner with the Global RAU team to implement global-recommended modules and courses in the region.
The Essentials - You Will Have:
Strong knowledge of Rockwell Automation products & technologies (Automation & Software).
Understanding of industrial automation applications and environments.
Experience of technical training delivery capability across key platforms such as PLC, HMI, Safety, Drives, Networks, and Software.
Ability to correlate theory with practical, industry-based implementation scenarios.
The Preferred - You Might Also Have:
Bachelor’s Degree in Engineering/Science with 10+ years of experience in Industrial Automation (Projects, Services, or Training).
Experience in customer engagement, training commercialization, or business development.
Strong advocacy, communication, and presentation skills.
Ability to coach and mentor participants, new hires, and junior engineers.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LT-Hybrid #LT-CT1
