Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb’s mission is to create a world where anyone can belong anywhere and we are focused on creating an end-to-end travel platform that will handle every part of your trip.
Founded in 2008, we are a global travel community that offers magical travel opportunities, including where you stay, what you do and the people you meet. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs. With Airbnb Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals. All of this is brought together in one easy-to-use and beautifully designed website and app.
About Airbnb Hosting:
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in region to deliver upon our Community Growth, Engagement and business goals.
The Difference You Will Make:
In this role, you will work closely with and report to the Global Senior Community Engagement Lead and build collaborative relationships with the relevant Country Managers, Regional directors, Policy, Legal, and Comms Managers to support the Community leadership team via;
- Regional Leadership & Engagement: Partner closely with Country Managers, Regional Directors, Policy & Comms Managers to understand priorities, trends, risks and opportunities within the region. Influence and motivate a team of Community Managers to unlock the power of Community driven programs.
- Regional Expertise & Innovation: Create a culture of innovation and experimentation to develop pilots to unlock value across Host Growth, Engagement and Impact which includes policy and business outcomes.
You are the Community custodian in each region responsible for balancing the needs of our Hosting Community with those of Airbnb.
A Typical Day:
- Regional Leadership & Engagement
- Lead key meetings, forums, OKR management; ensure Community is incorporated into key initiatives in the region through development, tracking, reporting of community metrics
- Develop, refine, and report on regional community KPIs
- Identify and escalate reporting issues, gaps in processes, performance issues, and drive timely resolution.
- Lead and maintain Regional Community Operating System and Regional Community strategy between Regional Leadership (Global Markets, Policy, Supply, Marketing) and Central Community.
- Lead, develop, and support team of Community Engagement Managers in region
- Own and drive community health and impact in the region
- Regional Expertise & Innovation
- Deep understanding and representation of regional and host needs and nuances in global programs across Community
- Drive innovation and pilots to serve Community OKRs in region across Community Health and impact
- Develop, adapt, and execute levers and playbooks for regional execution to drive geo and company priorities
- Partner with regional leadership teams to Identify local trends, risks, opportunities and develop Community Led plans to address or unlock value
- Develop and own the regional execution of community playbooks across your region
Your Expertise:
- Strong leader with 12+ years of related work experience, particularly in Community Building, Consulting, Strategy, Innovation, General Management, or Operations
- Strong relationship and collaboration skills with a proven preference to motivate through influence and connection
- Creative problem solver. Able to identify real obstacles and viable solutions.
- Ability to lead teams directly & indirectly including via matrix and dotted line environments
- Experience leading innovation from ideation to implementation and scale
- Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
- Prior experience process management - Experience with designing, implementing, and improving effective and efficient work processes
- Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
- Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
- Strong analytical, data, and troubleshooting skills.
- Excellent written and oral communication skills.
- Creative problem solver. Able to identify real obstacles and viable solutions.
- Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
