We’re looking for a driven and customer-obsessed Commercial Manager (SMB) to manage and grow a portfolio of existing SMB clients, while also driving new business acquisition. This is a hands-on individual contributor role—ideal for someone who thrives on owning the full customer journey and is passionate about helping small and mid-sized restaurants scale through technology.
You’ll be the face of TabSquare to our SMB customers in Singapore, working across functions to ensure success, retention, and growth.
What You’ll Be Driving
New Business Acquisition:
Prospect, pitch, and close new SMB clients through a mix of outbound efforts, inbound leads, and partner referrals.
Own the full sales cycle—from lead qualification to closing—tailoring solutions to fit customer needs.
Account Growth & Upsell:
Own and manage a portfolio of SMB clients—building deep relationships, understanding their goals, and identifying upsell opportunities.
Define what success looks like for each customer and work closely with internal teams to deliver value at every touchpoint.
Customer Retention & Experience:
Be the voice of the customer internally, ensuring that feedback drives continuous product and process improvement.
Pipeline & CRM Management:
Maintain accurate and updated records of all account and sales activities in CRM tools.
Actively manage your pipeline to ensure consistent activity, forecasting accuracy, and target achievement.
Commercial Analysis:
Use data to prioritize accounts, track performance, and identify growth or churn risks.
Share insights and best practices with the broader commercial team to continuously raise the bar.
What You Bring
5+ years of experience in B2B sales or/and account management, success—ideally in SaaS, tech, or F&B/hospitality-related industries.
Proven ability to manage a high-volume SMB portfolio while consistently achieving sales and retention targets.
Experience in solution-selling, consultative sales, and uncovering business value for small to mid-sized customers.
Excellent communication and relationship-building skills, with the ability to navigate both strategic conversations and day-to-day operational matters.
Strong understanding of the Singapore SMB market, including common challenges, buying behavior, and decision-making structures.
Highly organized, resourceful, and proactive—capable of juggling multiple priorities while staying laser-focused on customer outcomes.
Familiarity with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and comfort working with data to inform decisions.
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