Cloud Infrastructure Engineer (Operations/ITSM)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities:

• Work with Product Owners, internal engineering team and Product Principals to oversee and co-ordinate the operation of Digital Experience Management & ITSM tools.  
• Educate and train ICT Support Engineers to operate Digital Experience Management & ITSM tools.  
• Work with Product Owners to onboard and manage applications observability in Digital Experience Management tools.
• Oversee a team of Ops Engineers to manage the change, release, incident, problem management processes for Digital Experience Management tools.
• Ensure timely handling of requests and queries.
• Proactively improve Endpoint user experience with data-driven approach
• Support Endpoint incident response and recovery with data-driven approach
• Drive improvement in operation effectiveness by implementing the monitoring, automation, scripting and alerting tools.
• Document the requirement and specification to address the needs for all Public Service agencies

• At least 8 years experience working on IT operations in an enterprise environment or equivalent experience
• Proficient in PowerShell scripting
• Knowledgeable in Automation workflows design
• Proficient in ITIL processes such as Change Management, Problem Management, Incident Management, etc.
• Wide knowledge of IT knowledge including Windows OS, device, network, application, and infrastructure

Additional Skillset(s) (Good to have)

• Familiar with designing and developing Automated remediation workflows using tools such as Nexthink, Riverbed, Dynatrace, etc
• Endpoint monitoring and observability for infrastructure reliability using tools such as NexThink, Riverbed, Dynatrace, etc
• Proficient in Data Analytics using tools such as PowerBi, Tableau, Qliksense, etc.

Additional 2 or more certifications (at least one from each group):

Group 1 (Processes driven certifications or proven experience)

• DevOps Institute: Site Reliability Engineering Foundation or Site Reliability Engineering Practitioner, for demonstrating the skills and knowledge of applying DevOps principles and practices to the endpoint engineering process
• ITIL 4 Foundation Certification, for demonstrating the skills and knowledge of the ITIL framework and best practices for ITSM.

Group 2 (Hands-on certifications or proven experience)

• Exam MS-102: Microsoft 365 Administrator: deploys and manages Microsoft 365 and performs Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments 
• Exam AZ-104: Configure, manage, secure, and administer key professional functions in Microsoft Azure.
• Exam AZ-140: Plan, deliver, manage, and monitor virtual desktop experiences and remote apps on Microsoft Azure for any device.
• Exam MD-102: Microsoft 365 Certified: Endpoint Administrator Associate, for demonstrating the skills and knowledge of endpoint management and security using Microsoft 365 tools and services. 

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/ or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.