Bank of Singapore opens doors to new opportunities.
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
As part of the COO’s Platform and Integration Office within the Business Services team, the Cloud Application Support Specialist is responsible for providing first‑level technical support to the client‑facing front office team. The role also involves supporting various front office and client‑facing applications.
Main Responsibilities
Provide day‑to‑day first‑level technical support for SaaS applications and other front‑office or customer‑facing systems.
Log all incidents, service requests, and resolution steps with complete and accurate details in the incident management system.
Work with Product Owners, vendors, and internal IT teams to perform initial triage, basic issue replication, troubleshooting, and root‑cause identification where possible.
Apply understanding of the bank’s IT architecture, data flows, and system integration points to isolate issues and escalate to the respective internal IT team, vendors when needed.
Monitor incident progress to ensure timely updates and resolution within agreed Service Level Agreements (SLAs).
Monitor system status or pipe loading for any widespread outages or performance issues and report these proactively to the vendor or IT team.
Serve as a liaison between front‑office users, IT team, and external vendors to ensure clear communication and alignment on issue resolution.
Provide front‑officer users support by assisting with application navigation, feature usage, and best practices.
Communicate outages and incidents promptly to affected front-office users and stakeholders.
Manage application user access requests, including account provisioning, de‑provisioning, role assignment, and maintenance of the permissions matrix in compliance with security policies.
Support testing and deployment of new application releases, patches, and enhancements, including performing basic functional checks and raising defects when necessary
Document troubleshooting steps, FAQs, known issues, and application runbooks to improve team knowledge and reduce repeat incidents.
Identify recurring issues or opportunities for improvement and communicate enhancement suggestions to Product Owners or system owners.
Work Experience and Requirements
Minimum of 3 years of experience in system engineering and application support in the Banking/Financial institution.
Preferred experience of working with vendors & 3rd party service provider for technical customer support in cloud application
Proficiency in SQL and able to write scripts in Python Certifications (Preferred)
AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
Microsoft Certified: Azure Fundamentals (AZ-900).
ITIL Foundation (for incident/change management best practices).
Familiar with SaaS platforms such as Aladdin, Microsoft cloud, or Amazon web
Able to maintain patience and empathy when dealing with high-pressure situations or demanding users.
Able to thrives in a fast-paced environment and adapt to complex demands.
Able to work independently with minimum supervision, he/she is also detail in work and delivery focused.
The candidate will demonstrate ability to work confidently and collaboratively with cross-functional stakeholders of varying seniority.
Bachelor’s degree in computer science, IT, or related field.
Certifications (Preferred)
AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
Microsoft Certified: Azure Fundamentals (AZ-900).
ITIL Foundation (for incident/change management best practices).
Top Skills
OCBC Bank Singapore Office
65 Chulia St, Singapore, 049513
