Introduction
Currenxie is a financial technology company for borderless businesses. Founded in 2014, our Global Account platform offers businesses of all sizes a single finance app for global growth. Features include multi-currency digital wallets, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value innovative technology, user experience, and service.
We are an ambitious and rapidly growing company led by an entrepreneurial and collaborative team. We offer our people an opportunity to be part of building a new financial services platform for a borderless world, and to learn and progress in a friendly, dynamic and multi-cultural environment.
We are seeking a talented Client Success Manager to join our world-class support team.
This role leverages a dynamic hybrid work approach, with 4 days per week spent collaborating in-office to drive maximum productivity and innovation.
Your role & responsibilities
- Expertly manage a portfolio of accounts by developing relationships, managing stakeholders and identifying advocates
- Identify opportunities for the customer to further leverage Currenxie products and services across all of their lines of business and entire environment
- Be proactive in strengthening existing client relationships to expand usage, and up-sell products and services
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Maintain and exceed volume, revenue, and customer retention targets
Your skills and experience
- Bachelor's Degree
- 3+ years experience in a Customer Success or Account Management role
- Proven track record in acquiring and engaging SMEs/Enterprise to build profitable partnerships
- Experience in eCommerce or FinTech is a plus
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Comfortable in fast paced, high-growth start-up environment
- Excellent verbal and written communication skills
