Client Relationship Specialist - Japan

Your role at Exness:

A member of the specialized client-facing department focussed on new account acquisition, uplift of existing mass retail accounts as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes from interactions across three main stages of the customer’s life cycle; acquisition, reactivation and onboard new high value clients to Company, providing support and guidance at the start of the client user journey.

You will:

Uplift

• Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons. 
• Proactively reach the client in case of any information needed from the client in order to address the payment issues. 
• Manage the incoming clients queries and complaints 
• Tend to customers’ needs and concerns to offer the best solutions/alternatives to customers.

Acquisition

• Direct customers to a specific outcome through company approved communication channels
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for the Company's products/services. Apply available resources to developing prospects. 
• Engage with the client following the sales process and practices defined for that opportunity.

Retention

• Qualify and onboard existing clients to the premier / high value program.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
• Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
• Assist the clients to get the trading strategy advice from the strategic market analyst.
• Stay informed on the regulatory changes and trading news to keep the clients updated on the market conditions. 
• Engage with the client following the sales process and practices defined for that opportunity.

What makes you a great fit:

• Minimum 2 years of experience in telemarketing or any relevant client facing roles within the financial services industry. 
• Excellent communication both verbal and written in native language ( Japanese)  and English
• Excellent presentation skills in native language ( Japanese)
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Experience working with Salesforce, Tableau and other reporting tools.
• Graduating with a Bachelor degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
• Able to work in a team and individually when need be 
• Willingness to travel for Business Trips.
• Investment license/financial certifications highly regarded.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Education allowance for your children’s school and kindergarten fees
• Allowance for sports club memberships or other physical exercise activities
• Meal and transportation allowance
• A parking space near the office
• Relocation package (if applicable)

Your journey after applying:

1. First interview (30 minutes)
2. English test (30 minutes)
3. Cap Test (30 minutes)
4. Interview with the future manager (45 minutes)
5. Final interview (45 minutes)