The Client Relationship Manager will manage client accounts, promote Unlimit's solutions, assess client needs, deliver support, ensure compliance, and enhance client satisfaction through exceptional service.
About Unlimit
Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
Responsibilities:
- Demonstrate a deep understanding of each client’s business model to effectively promote and cross-sell Unlimit’s solutions, drive portfolio growth, and support clients in optimizing their payment account activities.
- Assess client needs and deliver tailored strategies to strengthen partnerships and enhance long-term cooperation with existing customers.
- Open and manage current accounts for both corporate and retail clients, ensuring accuracy and compliance with internal policies.
- Provide exceptional client service by delivering professional support, timely follow-up, and resolution of operational requests.
- Partner with Compliance/AML and Operations teams to ensure seamless account openings and efficient ongoing relationship management.
- Guide clients through the onboarding process, including documentation and regulatory requirements across Hong Kong, Singapore, and other jurisdictions.
- Build, nurture, and maintain strong relationships with both new and existing clients to drive engagement and satisfaction.
Requirements:
- University degree or equivalent in Economics, Law, Business Administration, or relevant field of study
- Experience in customer support, ideally, but not limited to the banking/payments or corporate services industry
- Proven track record of offering excellent customer support
- Driven and self-motivated to reach targets
- Ability to work independently, and possess strong organizational, time management, and communication skills
- Customer service-oriented, professional and resourceful
- Proven ability to tactfully handle customer inquiries and negotiations
- Experience working with CRM systems and/or in-house software programs
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Top Skills
Crm Systems
In-House Software
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