Job Description:
Client Partner
About Dentsu
Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.
With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.
Key Accountabilities:
Client – facing responsibility
- Be the senior point of contact for local and global stakeholders and act as the escalation point between the team, the client and our sister agencies within Dentsu.
- Fully understand client business objectives / communication objectives and ensure these are translated into meaningful platform strategies and executed faultlessly.
- Attend and represent the team at important external and internal client meetings, including senior management status meetings, briefing sessions, campaign reviews, QBRs etc.
Partner relationship management
- Develop and foster an effective working relationship with our key partners at Google and Facebook to ensure we continue to deliver best in class campaigns and identify potential alpha / beta trials.
- Constantly review and trial our display and programmatic partners to meet the changing needs of Dentsu and our clients.
Team & Workload management
- Be responsible for the development of managers within your team, including the setting of personal objectives and performance reviews.
- Support your teams to ensure the timely and accurate delivery of work, identifying improvements to ways of working where required.
Client profitability and finance
- Be responsible for the delivery of revenue across the clients within your teams and pursue all potential cross sell / up sell opportunities
- Ensure your teams are completing billing and reconciliation of campaign spend / income in a timely and accurate manner so suppliers are paid on time, and clients are invoiced on time
Project and Campaigns Management
- Oversee the development of client digital strategies to deliver against clear performance KPIs.
- Ensure campaigns are delivered on time and as planned with no overspends or errors in delivery.
- Drive analytics project conversation with the Client, supported by the Head of Analytics and Head of Ad Operations for technical discussions
- Support Head of Analytics to deliver industry-leading technical and analytics projects by taking ownership of project delivery.
- End-to-end management of global digital projects that will drive additional revenue.
Product Development & New Business
- Remain abreast of developments in Digital Media
- Provide strategic guidelines for digital overall: media buy, analytics, ad operations
- Create case studies and award entries based on campaign results as appropriate
- Actively participate in increasing the overall digital maturity of the client and drive additional revenue opportunities across local and global business
Key Experiences:
- Minimum 10 years’ agency side experience in a digital strategy and/or execution role including 3 years in a Senior Account Management position
- Experience managing a team to deliver best in class client campaigns
- Experience managing senior client relationships
#LI-DNI
Location:
Singapore
Brand:
Carat
Time Type:
Full time
Contract Type:
Permanent
dentsu Singapore Office
Singapore, Singapore, Singapore, 078881
