Client Account Services Specialist (1 Year Contract)

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Client Account Services provide account services support in areas of account documentation review, screening, static and data inputs, as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till account closure.

This role reports into Account Control and Monitoring Team, where the candidate will be responsible for timely and accurate static maintenance, dormant account reviews, blocking/ unblocking services, trawling, quality assurance and account closures. Key stakeholders will include Relationship Managers/ Assistant Relationship Managers, Compliance and Operations.

Overview

• Ensure all processes are completed accurately, timely, and in compliance with regulatory and internal requirements.
• Process account blocking and unblocking requests accurately and within stipulated timelines
• Review and perform account closures in the Bank's core systems.
• Conduct monthly Dormant Account Reviews and take appropriate follow-up actions
• Handle queries, exceptions, investigations, and escalations effectively.
• Perform bank-initiated account maintenance updates in the Bank's core systems.
• Maintain and update procedures and internal guides as required.
• Provide backup support and coverage for team members.
• Support process improvement initiatives and other duties assigned.
• Open to new tasks as required by the business.
• Report to the Team Lead, Account Control & Monitoring Team.

Requirements

• Min Diploma holder
• Meticulous and detail oriented.
• Strong communication skills, both verbally and in writing.
• Ability to work effectively as part of the team.
• Ability to work independently with minimal direction.
• Working knowledge of Microsoft applications, especially Excel.