Manage personal lines home insurance claims from intake through final resolution. Handle claimant, broker, and service-provider inquiries; investigate and evaluate claims; maintain reserves, records, and claim-system data; prepare reports; monitor quality and workflows; reconcile reserves; conduct reviews; and ensure compliance with Chubb procedures and settlement authority guidelines.
Primary Objectives for this Role?
The primary objective of this position is to manage Personal Lines Claims for Home Insurance (Fast Track), administrative matters, tasks and reports pertaining to claims, data entry, attend to claimants and claims-related enquiries.
This position is accountable for the following: -
- Claims Service
- Claims Quality
- Claims Reporting
Areas of Responsibility
Claims Service
- Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Chubb Claims Philosophy.
- Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc,
- Use external resources in accordance with the CHUBB guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.
Claims Quality
- Manage and handle claims to finality within designated Settlement Authority and Chubb Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
- Ensure that loss reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data made into systems and correctness of systems and file records,
- Comply with Chubb quality review program guidelines and ensure corrective action is complemented as necessary.
- Complete Reserve Reconciliation and Advocacy reviews in accordance with CHUBB guidelines.
- Good analytical skills with strong attention to detail, able to monitor work flow, quality and adjust procedures as necessary.
Qualifications:
- Diploma / Degree / Professional certificates in the relevant discipline
2. Preferably with at least 3 years of experience in handling Home Insurance claims
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