Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will review, assess, and approve health and medical claims within service turnaround time. As part of this dynamic role, you will report to Segment Head, Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.
Job Description:
- Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
- Attend to claims investigations, service recovery and enquiry
- Attend to medical clarification with hospitals and clinics
- Involve in projects assigned by supervisor
- Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints
Who we are looking for:
Competencies & Personal Traits
- Able to cope with high claims volume
- Highly meticulous with details
- Fast-learner
- Independent and focused in achieving the targets given by the Team Lead
- Good communication and interpersonal skills
- Proficient in MS Office
- Familiarity with human anatomy, general diseases and disease management
Working Experience
- 2 years of experience as a Life & Health claims assessor
Professional Qualifications
- OMA, FLMI (Fellow, Life Management Institute)
Education
- Degree holder of biology & life sciences discipline
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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