Capacity Analyst (AVP)

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Join a team that provides governance for the banks Capacity Management process that ensures IT services and systems meet current and future capacity requirements.
How you succeed
Join a team that provides capacity and performance management activities across all IT services, platforms, and components.
What you do

• This function is accountable for providing the relevant guidance and oversight of capacity management for the bank. This includes ensuring teams establish capacity plans, define performance baselines and measure these to agreed SLAs. Provide continuous improvement support for the Capacity and Performance Management function, ensure alignment with service management and architecture standards.

• The role requires knowledge of infrastructure platforms, applications, cloud services, and technical dependencies.

• The role will work closely with IT teams to identify capacity optimisation opportunities and capacity risks.

• Collaborate with service owners, project teams, and vendors to ensure capacity and performance requirements are assessed during project initiation, design, and subsequent transition into BAU.

Service Management

• Support the capacity manager to establish an IT-wide capacity management framework. Provide support for IT-wide capacity management governance forums and ensure the availability of formal minutes and actions. Track evidence provided by service owners, ensure processes are effective and drive the remediation of issues.

• Work with service owners to ensure they deliver capacity baselines and forecasts that align with business demand and growth. Review capacity trends and utilization, recommend optimization and cost‑efficiency initiatives. Support incident and problem management processes by providing capacity and performance analysis.

• Participate in Disaster Recovery and Business Continuity planning and exercises from a capacity perspective.

• Deliver dashboards to demonstrate effective capacity planning and produce reporting for stakeholders.

Who you are

• A bachelor's or master's degree with relevant certifications, such as ITIL (Information Technology Infrastructure Library), project management, or vendor-specific certifications with experience in managing application services.

• Knowledge and understanding of various technologies commonly used in application services.

• Ability to analyze technical issues, identify root causes, and make informed decisions by possessing problem-solving and critical-thinking skills.

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.