IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.
At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.
With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.
Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.
Job DescriptionBilltrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries, and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions
Job Summary
As a cancelation specialist you'll act as a first point of contact for our B2B customers requesting cancelation of their solutions.
- Review cancelation requests for accuracy and completeness
- Shephard cancelation process through to completion
- Work cross-functionally on all cancelation related workstreams
- Escalate any cancelations to account management team for awareness and potential save opportunities
- Report on key cancelation metrics and identify trends
- Excellent English communication skills both written and verbal
- Bachelor's degree preferred.
- Analytic Trouble-shooter, good problem-solving skills and the ability to come up with creative solutions
- Excellent time management skills and ability to prioritize competing project demands efficiently and effectively
- A passion for helping others and a commitment to providing exceptional customer service
- Ability to multitask and prioritize effectively in a fast-paced environment
- Excellent communication skills: be able to present complex problems to the business as well as technical departments
- Excellent team player with a positive and supportive mindset
- Ability to quickly learn
- Working on US shift hours (Eastern / Mountain Time)
