About Us:
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
Goals:
We are looking for a Citrix Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Experienced Citrix engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
Responsibilities:
- Provide 2nd level technical infrastructure support (and above).
- Manage and resolve client incidents and requests to meet required SLA’s working from a queue and assigned tickets.
- Amend and maintain technical documentation and knowledge base for blueAPACHE customer environments.
- Comply with bA information security policies and procedures at all times.
- Provide an escalation point for the level one support teams.
- Adhere to Incident, Security, Problem and Change Management processes as per blueAPACHE customer standards (ITIL Framework).
- To provide after hours on-call assistance and/or escalation on a rotating basis.
Expected skills & experience required for this role:
- Minimum 5 years’ experience each in an Infrastructure Citrix & Support role.
- Experience as a Citrix Engineer/Administrator with responsibilities including support, implementation, and upgrades/migrations.
- Experience configuring and managing Citrix technologies, including XenDesktop and XenApp, Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services and Citrix Cloud.
- Troubleshooting and managing Thin clients, Citrix licensing and PVS/MCS services.
- SSL Certificate Management.
- Microsoft RDS & Terminal Services exposure and experience.
- Microsoft Server 2012 or above.
- Network (fundamentals).
Desired skills & experience required for this role:
- Previous experience within a Managed Services Provider (MSP).
- Microsoft Active Directory (DNS, DHCP, Site &Services, GPO).
- Citrix Cloud experience. • Microsoft Virtual Desktop (AVD).
- 2FA Support (MFA, CyberArk, Okta).
- Anti-Virus Technologies from a client level.
- VMware vSphere 6.0 or above / Hyper V.
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
- Regular social events and an awesome culture – work with a team of experts in their field
- Employee Assistance Program from The Mind Room
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service
