Business Support Specialist

Job Description

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Summary

Ready to play a central role in support of projects and operations colleagues world wide? Step into the position of Business Support Specialist – Projects, where you will deliver crucial functional support to our Projects and Operations staff. Enable end-users with your specialized guidance in maximizing the effectiveness of the new and exciting IFS ERP system for their roles. Apply now and be a crucial part of our path to project excellence!

Your role

• You provide functional support and training within the domain of Project and Operations Management in Fugro’s IFS ERP system. This entails responding to user incidents and questions, trouble shooting issues and providing timely resolutions and answers;

• You assist users in navigating the software, diagnosing and resolving functional issues and answering questions that could not be answered in Level 1 support;

• You accurately document user interactions, reported problems and resolutions in a ticketing system or knowledge base;

• You liaise with developers, system administrators and BPE’s to escalate complex issues, coordinate bug fixes and communicate updates to end users;

• You continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQ’s, user guides and video tutorials to empower users to solve basic issues independently;

• You keep updated with the latest software updates to ensure optimal support delivery and suggest improvements;

• You assist in identifying main risks and propose mitigations in the ERP system where possible.

Your track record

• You have at least a Higher Diploma/Degree in Business Administration

• As a plus, you have certifications such as ITIL or HDI Support Center Analyst;

• You have at least 3 years of experience in Project (financial) administration or Application Functional support;

• Experience with Project Management or Operational Management related field;

• You preferably have a background within an international project-oriented environment;

• You are service minded and have great communication and stakeholder management skills;

• You have excellent English language skills, both written and oral.

What Fugro offers

• Competitive salary with Annual Wage Supplement
• Generous paid-leave
• Career & training opportunities (international opportunities possible)
• Company shuttle from various pick-up at MRT stations across Singapore
• Collective health insurance and outpatient benefits;
• Employee Assistance Programme (EAP) to provide help when you need extra support.
• Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.

• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).

• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.