Business Support and Office Manager

Oversee eTRS compliance by partnering with regulators and internal/external stakeholders, maintaining compliant processes and documentation, and ensuring timely closure of compliance gaps and audit findings.

Manage contract governance end-to-end (review coordination, execution, filing, renewals, and obligation tracking) and support compliance with local legal requirements, escalating risks and exceptions where needed.

Lead the Business Support Team to deliver consistent, high-quality administrative services, meeting service standards and enabling smooth day-to-day operations.

Manage South Accounts administration and controls, including documentation, reconciliations, stakeholder follow-ups, and issue resolution, to ensure accuracy and policy compliance.

Identify and implement improvements to back-office processes and systems, and track delivery and benefits through agreed measures and reporting.

Support budgeting and forecasting, coordinate internal/external audits (evidence, responses, follow-ups), manage training logistics and records, and run project coordination (plans, status tracking, and stakeholder updates).

Work with Commercial/Marketing, Finance, Technology and Operations to align scope, timelines, and requirements for initiatives, and consolidate clear status and performance updates for stakeholders.

Manage team performance and development by setting clear expectations, providing coaching and feedback, and supporting capability building and succession planning.

Support the Country Managing Director with local office management, including lease administration, office moves, vendors (housekeeping/maintenance), and related facilities requirements to keep the office operating smoothly.