Business Solutions Analyst, Claims

Primary DetailsTime Type: Full time

Worker Type: Contingent Worker

The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
• Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
• Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.
•  Assist in the development of project documentation and best practices.
•  Analyse workflow and create process maps to identify areas for improvement.
•  Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
•  Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
•  Participate in implementation planning and support successful outcomes.
•  Complete system and procedure performance testing, providing recommendations for improvement.

About You

• Workable understanding of process integrated with technology systems in an 'agile' framework.
• Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.
• Business analysis, technical analysis, and improvement experience, including Workday experience.
• Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
• Data analysis experience.
• Process mapping experience.
• Tertiary Degree or equivalent combination of education and work experience.

As per our Inclusive Recruitment Principles, it’s best not to include a requirement for years of experience as this can limit applications, from both candidates who are highly experienced and those with less years of experience who have advanced rapidly in their careers. 

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
• Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
• HKB Technology Excellence Awards: Automation - Insurance

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

 Your career. At the heart of it. 

Skills:

Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.