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Introduction
We are seeking a highly motivated business analyst to support the Real Estate Services (RES) Global Business Execution Team in Citi.
This role will support the Data Strategy & Management team in advancing data-driven decision-making, process excellence, and business transformation across RES. The successful candidate will combine Corporate Real Estate domain knowledge, business process management expertise, and project delivery experience to drive cross-functional initiatives that strengthen data governance, optimize operating processes, and improve organizational effectiveness.
Working closely with global stakeholders, the individual will help design future-state operating models, implement sustainable governance practices, and deliver strategic change initiatives that enhance business performance and support RES's long-term objectives.
Responsibilities
- Lead the analysis, mapping, redesign, and governance of end-to-end business processes across RES, driving operational efficiency, standardization, controls, and scalability.
- Lead cross-functional projects from requirements gathering through implementation, coordinating stakeholders, managing milestones, and ensuring successful delivery of business outcomes.
- Develop business cases, project roadmaps, and implementation plans for process, technology, data, and organizational change initiatives.
- Establish and maintain process architecture, standards, documentation, and governance frameworks to support operational excellence and business transformation.
- Partner with business leaders and stakeholders to identify improvement opportunities, define future-state operating models, and drive adoption of best practices.
- Drive data governance initiatives by partnering with data owners and system stakeholders to establish data standards, ownership, quality controls, KPI frameworks, and critical data elements.
- Collaborate with business, operations, and technology teams to ensure solutions align with business objectives and operational requirements.
- Analyze business, operational, and market data to identify trends, assess performance, and generate actionable insights that support strategic decision-making.
- Support and evaluate Proofs of Concept (POCs) and pilot initiatives involving AI, automation, process optimization, and digital transformation technologies.
Required Skills and Qualifications
Experience:
- 5- 6 years of professional experience as a Business Analyst or a similar role.
- Deep domain experience in corporate real estate, facilities management, or construction is required.
- Demonstrated experience leading cross-functional projects and driving business change initiatives.
- Strong experience in process improvement, operational excellence, business transformation, or organizational change management.
- Deep domain expertise in Corporate Real Estate, Facilities Management, Workplace Services, Construction Management, Occupancy Planning, or Portfolio Management is required.
- Experience working within global organizations and matrix environments is highly desirable.
Education:
Bachelor's degree in Business Administration, Real Estate, Project Management, Engineering, Data Analytics, or a related discipline.
Analytical Acumen:
- Exceptional analytical, problem-solving, and critical thinking abilities, coupled with a keen eye for detail.
- Strong business acumen, with the ability to connect data findings directly to real-world business decisions.
Communication & Interpersonal Skills:
- Strong written and verbal communication skills, including the ability to translate complex technical information into clear, concise, and actionable insights for diverse audiences.
- Proven ability to effectively communicate with senior leadership.
- Strong interpersonal skills, enabling the building of effective working relationships across all levels of the organization and with external partners.
Technical Proficiency:
- Proven ability to gather, analyze, and document complex business requirements in a structured manner.
- Proficiency in business process mapping, analysis, and reengineering methodologies to identify and design improvements.
- Exposure to AI/ML concepts or experience working on projects involving predictive analytics.
- A foundational understanding of data governance, data quality, and data management principles.
Domain Knowledge (Highly Valued):
- Strong foundation in at least one or more areas of Corporate Real Estate Management (e.g., construction project lifecycles, facilities maintenance processes, portfolio management) is a significant plus.
Work Ethic:
- Ability to work both independently and collaboratively in a fast-paced environment
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Business Strategy, Management & Administration------------------------------------------------------
Job Family:Business Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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