Business Process Analyst (Global Operations)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

• Document Processes: Create detailed documentation for all business processes, including flowcharts, SOPs (Standard Operating Procedures), user manuals and training videos that accelerate the employees training.
• Training and Support: Provide training and support to employees on new processes and systems, ensuring smooth transitions and adoption. Constant updating of training procedures and videos with the use of help of new technology
• Constantly look out and experimenting of new tools and technologies that will help to improve the efficiency of the organization  
• Analyze Current Processes: Conduct thorough assessments of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop Improvement Strategies: Work with stakeholders to develop and implement strategies for process improvement. This includes designing new workflows, optimizing resource allocation, and introducing automation where applicable.
• Collaborate with Teams: Collaborate with various teams, including IT, operations and finance to ensure that process changes are integrated seamlessly into the organization.
• Continuous Improvement: Promote a culture of continuous improvement through the use of new technologies within the organization, encouraging feedback and suggestions from employees at all levels.
• Responsible for recommending changes to existing processes to improve information flow in the company; such improvements suggested maybe an update to recent hardware technology and software applications.

Preferred Qualifications :

• Advanced Degree: Master's degree in business administration, process management, Management Information System or a related field.
• Industry Experience: Experience in the manufacturing industry is preferred
• MRP system : SAP S/4
• Experience with Business Intelligence and Data Visualization tools such as Power BI
• Others : Sharepoint and Power Automate

Minimum Qualifications

• Education: Bachelor's degree in business administration, industrial engineering, management, management information system or a related field.
• Experience: At least 3-5 years of experience in process analysis, business analysis, MIS or a related role.
• Skills:
• Strong analytical skills with the ability to identify patterns and trends.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in process mapping tools and software such as Visio or BPMN.
• Outstanding communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Knowledge of project management principles and methodologies.
• Keen interest in new technologies exploration and experimentation.
• Technical Skills: Familiarity with data analysis tools such as Excel, SQL, and Tableau. Program coding such as Python, Java.
• Others : Videos editor application

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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