Job Summary:
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Principal Responsibilities:
Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
Diagrams and evaluates existing processes.
Organizes, leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems.
Measures performance against process requirements. Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement and control.
Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
Collects and analyzes process, quality and/or financial data.
Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making.
Other duties as assigned.
Job Level Specifications:
Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
Collaborates with immediate management and team members within the department or function.
Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.
Work Experience:
- Typically less than 2 years with bachelor's or equivalent.
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
- May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma
- Position may require the ability to travel.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
