Business Operations Analyst

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Role Overview

The Business Operations Analyst is responsible for driving financial governance, procurement excellence, and operational performance across Infrastructure Services. This role integrates financial management, cloud cost governance, and operational analytics to optimize spend, improve efficiency, and enable data-driven decision-making across traditional and cloud-based technology environments.

Key Responsibilities

1. Financial Management & Governance

• Lead end-to-end financial oversight including budgeting, forecasting, financial planning, and cash flow optimization

• Ensure adherence to financial controls, regulatory compliance, and governance standards.  

• Deliver monthly and quarterly financial reports, providing insights to senior leadership for strategic planning.

• Achieve high forecast accuracy to enable effective resource allocation.

2. Cloud Financial Management (FinOps)

• Manage and optimize cloud spend across IaaS, PaaS, and SaaS platforms, ensuring alignment with budget and business objectives.

• Implement FinOps practices including cost allocation, tagging strategies, showback/chargeback models, and consumption tracking.

• Monitor cloud usage trends and provide actionable insights to reduce waste and improve cost efficiency.

• Collaborate with engineering and infrastructure teams to right-size resources and optimize cloud architecture for cost-performance balance.

• Establish governance frameworks for cloud financial controls, including spend thresholds, forecasting models, and anomaly detection.

• Support vendor negotiations and commercial optimisation for cloud service agreements and renewals.

• Integrate cloud financial reporting into enterprise dashboards for leadership visibility.

3. Procurement & Vendor Management

• Manage end-to-end procurement lifecycle across technology domains (Network, IaaS, Storage & Backup, Core Systems, etc.).

• Review quotations, negotiate contracts, and collaborate with Central Procurement Office to drive cost efficiency.

• Oversee purchase orders, contract execution, and vendor performance management.

• Drive cost optimization initiatives across hardware, software, maintenance, and professional services.

4. Project & Operational Oversight

• Monitor project financials and progress to ensure adherence to budgets, timelines, and delivery milestones.

• Maintain comprehensive project documentation and reporting for stakeholder transparency and alignment.

• Enhance operational scalability through KPI tracking and structured reporting.

5. Process Optimization & Analytics

• Analyse financial and operational data to identify inefficiencies and implement improvements.

• Develop and maintain dashboards and consolidated reporting to support data-driven decision-making.

• Improve operational efficiency, including:

  • 100% renewal efficiency through process optimization

  • ~40% reduction in manual reporting effort

6. Stakeholder & Cross-Functional Collaboration

• Partner with multiple stakeholders including:

  • Central Procurement Office

  • Accounts Payable

  • Financial Control & Group Finance

  • Technology and Infrastructure teams

• Align financial strategies with operational goals to drive business performance and service delivery excellence.

7. Invoice & Payment Management

• Oversee invoice processing and payment cycles to ensure accuracy, timeliness, and compliance with internal controls.

Key Skills & Competencies

• Financial Planning & Analysis (FP&A)

• IT Procurement & Contract Management

• Vendor & Stakeholder Management

• Cost Optimization & Budget Control

• Data Analytics & Reporting (Dashboards, KPIs)

• Project Financial Governance

• Process Improvement & Automation

Experience & Qualifications

• Proven experience in financial operations, procurement, or business operations within banking or technology environments.

• Strong understanding of infrastructure services financial management.

• Bachelor’s degree in business, Finance, Economics, or related field; master’s preferred.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.