Business Manager, Client Management Framework (AVP)

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Reporting to the Lead, Client Management Frameworks (CMF), your key focus would be to shape and implement the organisation's front office client/ Relationship management strategies which includes driving complex change initiatives. This role involves working closely with senior leadership and Business As Usual functional partners to influence front office behaviours in a spectrum of front office processes to achieve desired results.

CMF exists to bring structure and clarity to the organization amidst operational complexity and risks, enabling BOS to reach the next level of Singapore-like efficiency. We work closely with key stakeholders to shape Front Office topics end-to-end to achieve the bank’s strategies and goals.

Key Accountabilities:

• Develop and Drive Change Strategy: Lead the ideation, design and execution of business change initiatives for the front office across business models, processes, governance, and controls.
• Transformation Support: Assist in the planning and execution of strategic change programs, ensuring alignment with organisational objectives and delivery of measurable outcomes.
• Team Collaboration: Work collaboratively in agile project teams, contributing fresh perspectives and challenging assumptions and norms.
• Stakeholder Management: Build strong relationships with senior stakeholders and business teams to ensure buy-in and smooth adoption of changes.
• Governance and Compliance: Contribute to the enhancement of governance frameworks and compliance efforts. Assist in implementing control mechanisms to support operational integrity.
• Performance Monitoring: Define success metrics, track progress and report on effectiveness of change initiatives to management.

A. Business Management Change Strategy and Execution

• Develop and implement frameworks to achieve BOS’s strategy and goals, ensuring that front office teams adopt them effectively.
• Provide business management coverage for the front office by ensuring alignment with frameworks setup by CMF.

B. Transformational Leadership

• Break down complex problems into structured workstreams, closely tracking workstream progress, timelines and deliverables.
• Engage and inspire working group members to complete project deliverables successfully and on time.

C. Stakeholder engagement

• Build strong relationships with senior executives, front office and business units to drive alignment and commitment

D. Communication and training

• Design and implement change management plans to ensure adoption readiness and buy-in across all levels of the organisation
• Oversee and deliver the development of training programs as required to ensure employees are equipped to navigate changes effectively

E. Governance and compliance

• Strengthen governance structures to support strategic initiatives and ensure compliance with regulatory requirements, if any
• Implement robust control mechanisms to monitor progress and ensure accountability

F. Performance Monitoring

• Define and track key performance indicators to measure the effectiveness of change initiatives
• Provide regular updates to management and key stakeholders on progress

The ideal candidate:

• 8 years of experience in Strategy Planning, Change Management and/or prior experience in Financial Institution, Management Consulting position.
• Relevant experience in or understanding private banking, preferably in the front office.
• Excellent relationship building and stakeholder management skills.
• Demonstrated experience in supporting complex projects or change initiatives, with exposure to cross-functional collaboration and stakeholder engagement.
• Detail oriented with strong data analysis and problem-solving skills. Proficient at analyzing and drawing conclusions from structured and unstructured datasets.
• Strong communication and presentation skills. Proficient in Excel and PowerPoint
• Ability to work independently while collaborating in a team-oriented environment.
• Solution driven, outcome focused and embraces challenges in evolving and uncertain environments.

Education Requirements

• Bachelor’s degree from a reputable university.