Business Analyst

BUSINESS ANALYST

Important Information

Location: Singapore

JOB DESCRIPTION

Requirements Analysis & Documentation

• Analyze and define detailed functional and non-functional requirements based on business, operations, and technology needs aligned with Card Scheme compliance.
• Understand the current technology and business landscape to ensure seamless and accurate delivery of requirements
• Translate high-level business needs into detailed documentation, ensuring clarity and alignment within the organizational context.
• Analyze and document As‑Is and To‑Be business and operational processes in alignment with agreed compliance requirements.
• Develop and maintain a requirements traceability matrix mapping Card Scheme mandates to business and technology requirements.

Stakeholder Engagement

• Collaborate with Business Analysts, Product, Operations, and Fraud teams to establish and finalize requirements based on Card Scheme compliance bulletins.
• Participate actively in regular cross-functional meetings (Business, Operations, Fraud, Technology) to communicate requirements, assess impacts, gather feedback, and update relevant documentation.
• Engage with stakeholders to streamline system and operational processes and ensure readiness for implementation.
• Participate in Functional Specification (FS) design reviews and sign-off meetings with all relevant teams.
• Review and manage the sign-off process for Functional Specifications across markets and stakeholders.
• Lead and conduct weekly cadences to track Card Scheme compliance initiatives and progress.
• Manage and monitor quarterly Card Scheme compliance releases and deliveries in accordance with the QR SDM process.

REQUIREMENT

• Bachelor’s degree in computer science, Computer Information System, or related field.
• At least 7 - 10 years’ relevant experience preferably in a Banking and Finance Institution.

 Essential Skills:

• Very strong understanding of Card Scheme compliance bulletins and articles.
• Ability to translate high-level requirements into detailed documentation within the organization’s context.
• Ability to evaluate and analyze existing business processes and identify areas for improvement.
• Ability to envision and design end-to-end business processes while maintaining attention to detail.
• Ability to gather critical information from meetings with various stakeholders and produce clear, useful documentation.
• Strong analytical, functional, and documentation skills.
• Strong understanding of business needs and the ability to build trust and rapport with stakeholders.
• Strong interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.
• Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Business, Operations, Fraud, and Technology teams.
• Solid understanding of the cards domain, Card Scheme compliance, operations, and technology impacts

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality