Supports the Payroll team as a payroll analyst, likely assisting with payroll data, processing, reconciliation, reporting, and related administrative analysis. The description provides limited detail about specific responsibilities.
Key Responsibilities
- Business & Stakeholder Engagement
- Engage internal and external stakeholders to gather business and operational requirements.
- Facilitate discovery workshops, stakeholder interviews, and solution discussions.
- Translate business needs into functional and reporting requirements.
- Act as liaison between business teams, technical teams, and leadership.
- Requirements & Process Management
- Develop and maintain Business Requirement Documents (BRD) and Functional Specifications.
- Create process maps, workflow diagrams, and gap analysis reports.
- Ensure requirement traceability across project lifecycle.
- Validate requirements with stakeholders before implementation.
- Report Generation & Performance Analytics
- Design, develop, and maintain operational and business performance reports.
- Generate periodic reports including:
- Weekly operational performance reports
- Project progress reports
- Revenue and pipeline performance tracking
- Service delivery and SLA performance reports
- Customer experience and service quality reports
- Automate report generation using reporting tools where possible.
- Ensure data accuracy, consistency, and timely report delivery.
- Weekly Dashboard Development & Management
- Develop and maintain executive and operational dashboards.
- Consolidate data from multiple systems and stakeholders into centralized dashboards.
- Track key performance indicators including:
- Revenue and sales pipeline performance
- Project delivery milestones and risk tracking
- Service performance and SLA compliance
- Customer satisfaction metrics
- Resource utilization and operational efficiency
- Provide weekly dashboard updates to leadership and management teams.
- Highlight performance trends, risks, and improvement opportunities.
- Recommend corrective actions based on dashboard insights.
- Data Analysis & Business Insights
- Perform data analysis to identify business trends and operational gaps.
- Support forecasting and business planning through data modelling.
- Provide decision support through analytics and insights.
- Identify opportunities for process improvement and automation.
- Project & Delivery Support
- Support project planning, scope definition, and governance tracking.
- Assist in business case preparation and cost-benefit analysis.
- Facilitate User Acceptance Testing (UAT) and validation processes.
- Monitor project performance metrics and reporting.
- Pre-Sales & Commercial Support
- Support RFP/RFI responses and solution proposals.
- Assist in defining service scope, KPIs, and SLAs.
- Provide data and analysis to support business growth initiatives.
Scope of Coverage
- Digital Infrastructure Projects
- Data Center & Network Transformation
- Cloud & Managed Services Programs
- Customer Experience and Service Performance
- Operational Performance Monitoring
Key Deliverables
- Business Requirement Documents
- Process Flow & Gap Analysis Reports
- Weekly Executive Performance Dashboards
- Automated Reporting Models
- KPI & SLA Performance Reports
- Business Performance Analytics Reports
- Forecasting and Trend Analysis Reports
Reporting Responsibilities
- Produce weekly business performance dashboards for management review.
- Generate monthly and quarterly operational performance summaries.
- Provide ad-hoc executive reports and analysis.
- Maintain reporting templates, automation workflows, and data governance.
Required Skills & Competencies
Functional Skills
- Business process analysis
- Data analytics and reporting
- KPI and performance management
- Stakeholder engagement
Technical Skills (Preferred)
- Power BI / Tableau / Excel Advanced Analytics
- SQL or Data Query Tools
- Knowledge of IT Infrastructure and Managed Services
- Understanding of ITIL or Agile methodologies
Soft Skills
- Strong analytical thinking
- Attention to detail
- Strong presentation and reporting skills
- Ability to translate data into business insights
Success Metrics / KPIs
- Accuracy and timeliness of reports and dashboards
- Stakeholder satisfaction on reporting quality
- Dashboard adoption and usage by leadership
- Contribution to operational performance improvement
- Reporting automation efficiency
Black Box Singapore, Singapore, SGP Office
151 Lorong Chuan, #02-01A, New Tech Park, Singapore, Singapore, 556741
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