Business Analyst (Salesforce CRM) - A26162

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

To gather, analyze, document, and manage business requirements for enhancements, maintenance changes, and service requests related to Salesforce CRM, ensuring that business needs are clearly translated into implementable solutions.

• Engage stakeholders to gather and clarify business, functional, and operational requirements for Salesforce CRM.
• Produce user stories, business requirements, process maps, functional specifications, field mappings, and acceptance criteria.
• Analyze current and future-state workflows covering customer service, case handling, operational processes, and knowledge support.
• Support requirement definition for integrated processes involving customer data, case data, portal interactions, and supporting systems. The architecture document shows Salesforce CRM integrating with systems such as Master Database Management system, MySkillsFuture etc.
• Support UAT preparation, test scenario design, defect clarification, and business validation.
• Assess business impact, dependencies, and process implications for change requests.
• Work closely with engineers, architects, and product/operations leads to ensure completeness and feasibility of requirements.
• Prepare release notes, SOP inputs, and stakeholder communications where needed.

• Experience as a Business Analyst in CRM, case management, or enterprise platform delivery.
• Experience with Salesforce CRM / Salesforce Service Cloud.
• Strong requirements elicitation and documentation skills.
• Ability to work across business and technical teams.
• Strong communication and stakeholder facilitation capability.

Preferred

• Familiarity with API, integration, and data mapping concepts.
• Experience in public sector or regulated environments.

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.