AVP/VP, Specialist, Digital Transformation, Global Financial Markets (GFM)

• Own and drive the strategic roadmap for operational reliability, resilience, and stability across GFM systems and platforms, aligned to COO, Operations, and control objectives.
• Lead front-to-back operating model standardization to reduce operational risk, eliminate process fragmentation, and strengthen control consistency across GFM.
• Define, govern, and embed business architecture, process, and design standards to minimize control gaps, key person risk, and operational vulnerabilities.
• Partner closely with Technology, Operations, Risk, and Control functions to ensure coherent business-technology architecture and disciplined execution of change.
• Drive continuous improvement initiatives focused on operational resilience, incident reduction, service stability, and recovery preparedness.
• Oversee detailed end-to-end process analysis, including root cause analysis of incidents, operational losses, audit findings, and control weaknesses.
• Review and challenge process, architecture, and control artefacts to ensure alignment with operational risk management frameworks and internal governance standards.
• Act as a senior escalation and coordination point across business, operations, and technology to manage risks, issues, and change dependencies.
• Define and monitor operational KPIs, KRIs, and resilience metrics, ensuring transparency of risk exposure, remediation progress, and outcomes.
• Ensure ongoing testing, validation, and assurance activities are performed to confirm adherence to standards, controls, and reliability frameworks.

• 8 to 12 years of experience in COO, Technology / Operations, operational risk, business transformation, or process governance roles within banking or Global Financial Markets.
• Strong understanding of front-to-back GFM operating models, system dependencies, and operational risk drivers.
• Demonstrated experience leveraging Generative AI, including LLMs and agent‑based solutions, to improve business processes, operational efficiency, or decision‑making in an enterprise or regulated environment.
• Proven experience leading cross-functional initiatives to remediate control gaps, improve process resilience, and drive operational stability.
• Demonstrated ability to design, implement, and enforce standards, governance frameworks, and controls in complex delivery environments.
• Strong analytical capability, including use of data to assess operational risk, performance trends, and resilience indicators.
• Excellent stakeholder management and communication skills, with experience engaging senior Operations, Technology, Risk, and Business leaders.
• Ability to operate effectively in a fast-paced environment with regulatory, risk, and delivery demands.
• Bachelor’s degree in Business, Finance, Technology, Engineering, or related discipline; risk or operations-related qualifications preferred.

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