DBS Bank Ltd
AVP/VP, Problem Management Specialist, SRE & Governance, Group Technology
Be an Early Applicant
Lead high-priority incident recovery, problem and event management, root-cause analysis, monitoring optimization, service reliability, KPI/SLA reporting, post-incident reviews, and automation. The role collaborates with technology teams and business stakeholders to maintain stable banking services, implement preventive actions, and drive continuous improvement in a 24/7 operational environment.
Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services.
- Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues.
- Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services.
- Collaborate closely with cross-functional technology teams, application owners, and business stakeholders to maintain service stability and reliability.
- Define, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
- Facilitate post-incident reviews and prepare comprehensive technical reports and action plans for senior leadership.
- Identify and implement opportunities for automation and continuous process improvement within the service delivery framework.
Requirements
- Degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT Service Management (ITSM), with a strong focus on Incident, Problem, and Event Management within a complex technology environment.
- Deep understanding of ITIL frameworks, with relevant ITIL certifications being highly advantageous.
- Hands-on experience with ITSM platforms (such as ServiceNow) and enterprise monitoring tools (such as Splunk, AppDynamics, or Geneos).
- Strong analytical, troubleshooting, and decision-making skills, with the ability to manage critical situations under pressure.
- Excellent communication and stakeholder management skills, with the ability to present complex technical information clearly to diverse audiences.
- Ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia HubJob:
TechnologySchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore Office
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