AVP/VP – AML Operations Change Management

You will drive change management initiatives within AML Operations, translating regulatory, policy, and technology changes into effective operational execution. This role partners closely with Compliance, Business, and Technology to ensure timely, sustainable adoption of AML/CFT changes across Group Retail. You will act as a trusted advisor to senior stakeholders, shaping change strategy while ensuring strong execution and control outcomes.

Key Responsibilities

• Drive end-to-end implementation of AML/CFT change initiatives, ensuring operational readiness across processes, systems, and controls 

• Assess impacts for regulatory, policy, and technology changes, covering people, process, system, and control implications 

• Manage the AML Operations change portfolio, including prioritization, dependency management, and risk tracking 

• Translate AML/CFT policy and procedural requirements into actionable operational changes and implementation strategies 

• Partner with Business, Compliance, and Technology teams to design and implement scalable and sustainable processes and solutions 

• Drive operating model and process improvements to enhance control effectiveness and operational efficiency 

• Provide advisory and constructive challenge to stakeholders on feasibility, risks, and implementation approach 

• Define and implement change governance frameworks, including tracking, reporting, and escalation to senior management 

• Develop and execute business readiness plans, including communications, training strategy, and adoption tracking 

• Monitor post-implementation outcomes and conduct reviews to identify improvement opportunities 

• Support internal audit and regulatory reviews related to AML change initiatives

Key Success Measures

• Timely and compliant implementation of policy, process and system changes 

• Minimal disruption to business-as-usual operations 

• Strong audit and regulatory outcomes 

• High quality stakeholder alignment and decision-making 

• Measurable improvements in AML process efficiency and quality of change adoption

Job Requirements

• Bachelor’s degree in business, Banking, Finance, Accounting or related disciplines 

• Minimum 8 years of experience in AML/CFT or Anti-Financial Crime, with at least 5 years in change or project management 

• Strong working knowledge of MAS 626 regulations and guidelines 

• Proven track record in managing complex, cross-functional change initiatives 

• Strong stakeholder management and influencing skills across seniority levels 

• Excellent analytical thinking, problem-solving, and structured communication skills 

• High level of execution discipline with ability to manage multiple priorities under pressure 

• Proficient in Microsoft Office applications, particularly PowerPoint and Excel 

Preferred Qualifications

• Certifications in ACAMS, PMP, CCMP or similar

• Experience in project or change management for AML systems

• Exposure to data analytics, automation, or digital transformation initiatives 

• Experience in operating model design or process optimization within AML operations