Provide technical and functional support for AutoCount software through phone, email, chat, and remote support. Troubleshoot accounting, invoicing, inventory, purchasing, reporting, installation, configuration, updates, and backups. Document and escalate complex issues, maintain support records, follow up on cases, and coordinate with implementation and sales teams. Protect customer information while explaining system functions clearly to users.
Job Title: AutoCount Software Support
Executive
Job Summary
Provide technical and functional support
for AutoCount software, helping customers resolve issues and use the system
effectively in their daily accounting and business operations.
Key Responsibilities
- Handle customer enquiries and support requests through phone,
email, chat and remote support.
- Troubleshoot issues relating to accounting transactions,
invoicing, purchasing, inventory and reporting.
- Guide users on system functions, settings and common
operational procedures.
- Assist with software installation, configuration, updates and
database backup procedures.
- Investigate reported issues, document findings and escalate
complex cases to the technical team or software vendor.
- Maintain accurate support records and follow up on outstanding
cases until resolution.
- Coordinate with the implementation and sales teams on customer
requirements and additional service requests.
- Handle customer information securely and follow company
procedures when accessing customer systems.
Requirements
- Diploma in Accounting, Information Technology, Business or a
related field, or relevant working experience.
- Knowledge of accounting principles and common business
processes.
- Experience with AutoCount or other accounting software is an
advantage.
- Strong troubleshooting, communication and customer service
skills.
- Able to explain system functions clearly to users with
different levels of technical knowledge.
- Organised, patient and able to manage multiple support
requests.
- Basic knowledge of Windows, networking and SQL databases is an
advantage.
Lithan Pte Ltd Singapore, Singapore, SGP Office
Singapore, Singapore
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
